I drempt of applying for a job at Beko just to get the training and info at their expense, then quitting on the first day. I think that would be the right level of therapy for me.

Thanks! That helps. This msg brought me to a rar file for a similar machine with the same text as you found. So I was able to see the error code, but clearing it does not work.

Thank you! That is very useful. That document mafia page looks vaguely familiar. I wonder if I saw that at some point and gave up, because I got this just now:

“Cannot contact reCAPTCHA. Check your connection and try again.”

I have little tolerance for any CAPTCHA. Since it seemed relevant and you already confirmed there was a gem in there, I made more effort… enabled more and more layers of nested JavaScript, turned on images, and got past it.

It’s progress for sure. Holding the 1st auxillary button revealed the error code, which I have attached. Looks like this for anyone else with images disabled (black=unlit):

Ⓞ⚫Ⓞ⚫⚫ Ⓞ⚫⚫⚫

There is still a secret decoding ring missing, but if I can assume that the top row of LEDs are 1’s and 0’s from left to right, I apparently have error code 101 (in binary, which is “5” in decimal):

H5 : PUMP OPEN OR SHORT CIRCUIT

That’s not what I was expecting. I was expecting a tacho failure. The pump spun fine when I hotwired it and the tacho was clearly visibly broken.

The wiring diagram shows that the resistence across the pump should be 75.6 Ω. I measured 141.1 Ω using a crappy pocket multimeter on the PCB side of the wire (so long cable included). That difference seems huge. I’m not sure what to think of this. I don’t think the PCB would be sophisticated enough to measure resistence. So I wonder if I am misinterpreting the error code.

I cannot clear the error code. After displaying the error code, I hold Start/Pause for a few seconds and it gives a quick flash as if to acknowledge that the error should be cleared or that it took an action. But it returns to the same error state anyway.

WMD 26125 T

I managed to get the (useless) user manual (which is not easy for someone who refuses CAPTCHAs and other shenanigans by the user manual mafia cartels). But I could not find any trace of a service manual. The leading “WMD” seems to be significant. It marks the time period. There are many models with that prefix but any service manual for a WMD-prefixed machine might be useful.

Beko’s parent company is “Bionaire”, though I don’t think I’ve seen washing machines branded as Bionaire. I’ve heard Beko rebadges other machines, but I don’t know if my machine has any other underlying or parent brand.

Note from my other thread I spoke to a Beko tech support person who was willing to help. He asked what was wrong and started to speculate on the issue. Then I ran out of phone credit credit and we got cut off. I think he was guessing that the motor was bad, but it actually turned out to be a broken tacho, which I later fixed.

When I called back after fixing the tacho and buying more GSM time, I was hoping to reach the same person but got a useless lazy fucker instead, who could not be bothered to look anything up.

The person I spoke to on my first call put me on hold to go collaborate with a colleague. He was also surprised to be getting a call over a 15 y/o machine, but he did not use that as an excuse for shitty service. He made an effort.

I could keep calling back until I get an answer. But it’s costly in Belgium (15 €c/min). The shitty call I posted the transcript on probably cost me €4-5 and probably ½ of that is the cost of the initial phone navigation and hold time waiting for someone.

Need a website to show good repairability of all machines. Eg iFixit or something to consult before buying any new machine.

I want my money to feed a supplier who supports repair. When a washing machine salesperson is asked: “please show me a machine that comes with a service manual (not just a user manual), wiring diagrams, and please demonstrate for me diagnostic mode on one of these showroom floor models”. Completely fucking stumps them. They cannot handle it. Not a single machine. They look at me like I am crazy for asking. Thus I will not buy a single new machine. From where I sit it’s crazy that they can still sell disposable washing machines in 2025 – while the EU’s Right-To-Repair law has been tied up in discussion for over 10 years.

Maybe I would buy a 2nd hand machine, if I can verify that leaked repair literature exists first. Which is a problem because the pop-up street market I would buy one from is there for just 1 day. Then next week that day might have different sellers and different models.

I would be interested in trying. Would the serial port that I describe here be the way to dump the f/w?

My laptop docking station has a DB-9 port.