Sorry to hear that, for what I’m familiar with, there’s an internal reporting system for that healthcare facility to track exactly that. Security keep track of “disruptives” nursing staff tells them about and is supposed to do regular check ins at the nursing station.

Nursing staff however opt not to tell them half the time, because it’s some kind of “You were unable to contain the situation” and taboo because security is not medical and therefore not necessarily beholden to a nurses directions when they show up to calls.

It sounds like your hospital needs an internal report system. This location has a report maker in their portal, able to report and then track everything from patient and falls and problems, to nursing staff interactions with visitors and patients and track the buildings security responses to events. It handles all departments, so not just security events can be evaluated. Alternatively and for immediate situations floor staff use a clip-on Vocera to communicate (cleaners/maintenance/security/medical/nonmedical - literally every department has them) so anyone can just ask it to call security or a cleaner or another room nurse at the press of a button to help with whatever question or assistance they need