Does anyone else not receive verification SMS for banks or credit card companies when logging on to your account? I have to opt for receiving a phone call instead since SMS verification may never show up. I didn’t use to have this issue with jmp.chat, but perhaps I’m also alone in this experience. I do receive SMS verifications when logging into work or Microsoft accounts, but not banking.
In order to fight fraud many banks will refuse to send texts to voip numbers. If you do a twilio lookup on a number it will tell you if it’s showing as a voip number.
- googole voice: voip
- Googlefi : mobile
Even though both are accessible via the internet, they have different sms experiences.
That’s a great point for some of the jmp.chat userbase, so I’m glad you brought it up, but my phone number was transferred from a big carrier. I have had the number for almost 20 years now. Is my phone number still be considered to be non-voip?
https://www.twilio.com/code-exchange/lookup
The only way I know to tell is to look it up on twilio. It used to be a free service, but now you have to log into use it.
My credit card provider support team said they have done everything they can on their end to try and approve my number but are receiving some sort of bounce back from jmp.chat carrier. They suggested it may be a “phone carrier short code block”. Any thoughts on this? @[email protected] I can still receive automated calls from them, but not texts. As stated in the OP, I imagine it is still on their end since there are some other services whose code texts work fine for. My credit card peovider is not the only one it doesn’t work for, either.
We don’t block anything, but there is a small chance it’s an issue at an upstream carrier. If you contact JMP support with the details (what short code, etc) they can escalate with the carrier about this.
